DOES HAIR NEED REPAIR?
Ask the customer the following questions during the consultation:
- Do you colour or chemically treat your hair?
- Does your hair break or split?
- Are your ends rough, thinner and lighter?
If they answer mostly yes, their hair needs repair—and Botanical Repair.™

Perform the elasticity test to confirm your result.
Elasticity measures how well the hair stretches and returns to its original length. Hair with good elasticity is more resilient during styling. Hair with medium elasticity is sensitised; it stretches easily but doesn’t fully bounce back. Hair with poor elasticity is weak and damaged, which can result in breakage during daily styling.
STEP 1: Start by holding a strand of wet hair securely at your scalp using two fingers.
STEP 2: With your other hand, gently pull the strand upwards and release the hair.
STEP 3: If your hair stretches and easily breaks, you have poor elasticity and are experiencing damage. If your hair stretches and remains slightly stretched out, meaning it doesn’t fully bounce back, you have medium elasticity. If your hair stretches and returns back to its normal state, you have good elasticity and likely little to no damage.