Order Processing

UK mainland orders received by 12pm Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.

Please allow one additional day for deliveries to off-shore islands, Scottish Highlands and Northern Ireland.

Orders are processed and dispatched on business days only (Monday to Friday, excluding bank holidays).

Order Status

Check the status of your most recent orders by visiting the ORDER STATUS page in the My Account section. This is the easiest and fastest way to get the most current information regarding your Aveda.co.uk orders.

When you click on Order Status, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders.

After your order is dispatched you can track the delivery status of your order online with our courier by clicking on “View all Orders”.

If you have placed your order using our Guest Checkout service, you will be able to track the delivery of your parcel once your order has been dispatched and you have received your dispatch email.

Please Note: The courier may not post tracking information online for up to 24 hours after the order is dispatched.

Should you not be able to check your order status through your online account and have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us. with Consumer Care.

If you have placed your order for next day delivery, confirmation and dispatch emails should be received on the same day.

Order Status Descriptions

Processing

Your order is currently being processed into our warehouse system. Your order should appear as 'In Warehouse' status within 3 hours of the order being confirmed as accepted.

In Warehouse

The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.

Dispatched

Our courier, Yodel, has collected your order from our warehouse and is in the process of delivering it to you. You may track this delivery by clicking on your tracking number under ‘Order Details’.

Can’t find the information you are looking for? CONTACT US or .

Order Cancellations

Occasionally, we may need to cancel your order for one of the following reasons:

• Item(s) not available
• Difficulty in processing payment information
• Cannot deliver to address provided
• Duplicate order was placed

If your order is not accepted or is cancelled by us, you will receive an email to explain the reason and we will refund your original payment method with the appropriate amount.

Please note that for security we are not able to amend an order or address information once you have confirmed your order.

If you wish to cancel your order, please contact us HERE immediately or to discuss which options are available to you.

Please note as we generally process orders very quickly it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received, in accordance with our RETURNS POLICY.

Can’t find the information you are looking for? CONTACT US or .

Item Availability

Temporarily Out of Stock

If a basic stock item is unavailable on Aveda.co.uk it will show as temporarily out of stock, and you can request to receive an email when the product comes back into stock by clicking on the 'Notify Me' button beside the product.

Sold Out

If a limited edition item is unavailable on Aveda.co.uk it will show as sold out. You can check out one of our Aveda counters to see if they have it in stock.

Unfortunately you can't add out of stock items to your Shopping Bag

Can’t find the information you are looking for? CONTACT US or .

Maximum Purchase Policy

We regret that we must limit orders to no more than 6 units of any one item. There’s a maximum purchase of £500 per customer. In addition, we must also limit orders to no more than three (3) orders per customer per day. If you have any questions, please Contact Us and we will be happy to assist.

Payment Options

Payments are processed by our secure payment partner, CyberSource. We accept the following forms of payment.

Prefer to place an order by phone? Call us on 0800 054 2979.

Security Online

At Aveda.co.uk, we understand how important security is to you. When you place an online order with us, we encode your info using Secure Sockets Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date.

We also use government-approved encryption software to ensure that your order is placed safely and securely.

Encryption only works with the following browsers:

• Internet Explorer 9.0 and higher
• Mozilla Firefox 43 and higher
• Safari 9 and higher
• Edge
• Latest Version of Google Chrome