How To Shop Online

Welcome to Aveda Online. Shopping is easy, convenient and secure.

Step One:
Find the product you wish to purchase.

Step Two:
Click on "Add to Bag" to place the product in your shopping bag.

Step Three:
Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the quantity of any products you wish to purchase, up to a maximum of 6 of any single item. Read more information on our Maximum Purchase Policy.

After your order has been submitted, a "Thank You" page will be displayed and your order number will be provided. An email confirming receipt of your order will arrive shortly after your order has been submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by email or call 0800 054 2979 for assistance. See opening hours here. For fastest service, please have your order number available.

Using the shopping bag

Click on "Shopping Bag" on the upper right side of the screen to display a list of items you selected to purchase, the selected quantities of each item, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.

Removing items from your shopping bag

If you wish to delete an item from your Shopping Bag, simply go to "Shopping Bag" and select the "Remove" button. The item will be removed from your shopping bag.

Offer Codes

Steps for Redeeming Promotion Codes:

  • 1. Enter your offer code (codes are case sensitive) on the "Checkout" page
  • 2. Offer codes are case sensitive and should be entered exactly as they appear.

When an offer code is accepted, the offer will be displayed in the "Order review".

Gift Wrap Service

Gift wrap service is available at "Checkout" as a seasonal option during Christmas period.

If you wish to have your Aveda Online order gift-wrapped, simply click on the "Gift-Wrap" option during "Checkout" and follow the simple instructions. The gift-wrap charge will be added when you return to "Checkout".

Please note: Multiple items within a gift order will be presented as one gift package.

Tax Information

All prices indicated for products available via the Site are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges.

The total cost of your order is the price of the products ordered and delivery charges as set out in the delivery section of the Site.

Selecting colour online

This site is best viewed with Netscape or Internet Explorer 5.0 or higher and a minimum monitor resolution of 800 x 600. Please note that monitors display colours differently based upon their settings.

Please feel free to email us with questions about specific colours, and we'll be happy to provide you with any additional description that is available.