How do I check on an order I have placed?

Check the status of your most recent orders by visiting the ORDER STATUS page in the My Account section. This is the easiest and fastest way to get the most current information regarding your Aveda.co.uk orders.

When you click on Order Status, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders.

After your order is dispatched you can track the delivery status of your order online with our courier by clicking on “View all Orders”.

If you have placed your order using our Guest Checkout service, you will be able to track the delivery of your parcel once your order has been dispatched and you have received your dispatch email.

Please Note: The courier may not post tracking information online for up to 24 hours after the order is dispatched.

Should you not be able to check your order status through your online account and have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us. with Consumer Care.

If you have placed your order for next day delivery, confirmation and dispatch emails should be received on the same day.

ORDER STATUS DESCRIPTIONS

Processing
Your order is currently being processed into our warehouse system. Once your order is confirmed and accepted, it will appear as ‘In Warehouse’ status.

In Warehouse
The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.

Dispatched
Our courier has collected your order from our warehouse and is in the process of delivering it to you. You may track this delivery by clicking on your tracking number under ‘Order Details’.

Can’t find the information you are looking for? CONTACT US or .

Where is my confirmation/dispatch email?

Please check your online account for the latest status of your order. If you are unable to do this or have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us. with Consumer Care.

If you have placed an order for next day delivery, confirmation and dispatch emails should be received on the same day.

If you are an account holder, in addition to receiving a confirmation and dispatch email, you will also have the option to track the progress of your order in your online account under ‘Order Status’ for delivery updates.

Can’t find the information you are looking for? CONTACT US or .

How do I apply an offer code?

APPLYING AN OFFER CODE

To successfully apply an offer code to your order, you will need to be signed into your online account with email address and password.

Before entering your offer code, please fully read the Terms & Conditions associated with the offer/promotion, to ensure that your order meets the qualifying terms to be applied.

Only one offer code may be used per order and offer codes cannot be used in conjunction with any other offers, including but not limited to sale items, new launches, gift sets, limited editions.

NOTE: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer.

TROUBLESHOOTING

Please ensure you are signed into your account at the time of placing the order before entering the offer code.

Check that your order does not contain any sale items, new launches, gift sets, or limited edition items.

Please ensure that the offer code being applied is formatted correctly, e.g. be aware of capital letters and any special characters.

NOTE: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer. If an offer does not appear to have applied to your order, please check your order qualifies before completing the transaction, as this will not auto-apply after checkout.

Can’t find the information you are looking for? CONTACT US or .

How can I return an order?

For information on our returns policy, as well as how to return an order, please see our RETURNS AND REFUNDS page.

How do you pronounce the word Aveda?

The correct pronunciation of Aveda is "a-váy-duh".

Do you perform testing on animals?

No. All Aveda products are people-tested.

We use state-of-the-art testing methods to ensure the safety and efficacy of our products. All of our ingredients and formulations are tested in vitro and on human volunteers. We do not test our products on animals, nor do we ask others to conduct animal testing on our behalf.

The Estéee Lauder Companies Inc. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.

We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.

Estée Lauder fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.

What is your Mission Statement?

"Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world." - Horst Rechelbacher, founder

How do I locate an Aveda store, salon or spa?

Click here to search for Concept Salons and Spas or Experience Centers in your area.

Can I get an e-Gift Card?

You can order an e-Gift card online. This gift card may be presented for payment for purchases online at Aveda.co.uk only. This gift card may be used to purchase merchandise but may not be exchanged or redeemed for cash. For balance enquiry, or for any other gift card enquiry, please call 08081 782060.

How do I get information on investing in Aveda?

Aveda Corp. is a wholly owned subsidiary of the Estée Lauder Companies Inc., a publicly traded company. The NYSE symbol for Estée Lauder is EL. For financial information and an annual report, please visit Estée Lauder online at www.elcompanies.com.

How do I get a list of ingredients for Aveda products?

We will be happy to provide ingredient listings for any of our products. Please do not hesitate to contact us with the names of the products you are interested in and we will be happy to assist you.

Is Aveda part of Estée Lauder?

Yes, The Estée Lauder Companies Inc. purchased Aveda in 1997.

Could I request an Aveda sample?

Aveda are unable to mail out samples on request. Please be advised that sample sizes of our products are not available for sale or general distribution. Samples are only any available through online offers and at checkout with purchases where applicable, or at our retail store counter during promotional events.

We would like to suggest visiting one of our counters, where our representatives will be happy to demonstrate our products and aide you in deciding if the products are right for you. Please use this link for our STORE LOCATOR.

For bloggers looking to promote our products, please contact our main switchboard on 0800 525 501 who will direct you to the relevant department.

How do I carry Aveda products in my salon/spa?

We partner with salons and spas that share our vision of respect for the Earth, passion for the best creative and technical work, and nurturing, high-touch care. If you'd like to join us, start the process here.

Whom do I contact regarding corporate giving?

Aveda Corporation focuses our corporate giving program on non-profit organizations working to protect the environment and community-based organizations working with those in need. At this time Aveda is not accepting proposals. Please check back periodically for future funding opportunities.

I am switching Internet Service Providers. How can I begin receiving special offers at my new e-mail address?

If you are a registered member of aveda.co.uk, you can easily change any of your personal information by signing in, clicking on "My Account" and following the onscreen instructions.

Click here to make changes now.

If you are not yet a registered member, we recommend that you become a member here to maximise your online experience. Sign up for our free e-mail newsletter for access to free delivery offers and other promotions, previews of the newest products and the latest looks, and private invitations to special events in your area. In addition, all registered members can take advantage of a streamlined checkout process, including features that allow you to re-order from past purchases, review your order history and save a list of the addresses you deliver to most often.

My Internet Service Provider filters unwanted e-mail and spam. Could these filters block e-mail that I wish to receive?

Yes, they may. Spam filters can restrict wanted e-mail as well as unwanted e-mail. If you believe this is happening, please consult the help section of your e-mail program or contact your ISP directly to see how to relax or remove the settings that filter or block e-mail. Many e-mail programs allow you to designate messages from aveda.co.uk as legitimate e-mail, ensuring that all future correspondence regarding your aveda.com order will be accepted. If you have further questions, please contact us at 0800 054 2979. Please see opening times HERE.

Some helpful tips:

If your provider is AOL:

  • Open the email message.
  • Click "Add to Address" icon.
  • The name and email address from email are pre-populated in the Add Contact pop-up.
  • Verify that the information in these fields is correct.
  • Click "Save".

If you use Yahoo Mail:

  • Open the email message.
  • Click the "Add to Address Book" link on the far right.
  • The address will be automatically entered into your Yahoo! Address Book.

If you use Hotmail:

  • Open the email message.
  • Click "Save Address(es)" at the top of the message header.

If your provider is MSN:

  • Open the email message.
  • Click "Save Addresses" on the right.
  • Select the check box next to the address you want to save. You can also make changes to the contact information.
  • Click "Save".

What is Aveda doing about REACH, the new EU chemicals regulation?

CLICK HERE to learn more about REACH for Consumer, Web Site, and Media Responses.

What should I do if I have a complaint?

Please visit the CONTACT US section if you have a complaint, or e-mail infoaveda@aveda.co.uk. Alternatively, the European Commission provides a platform for Online Dispute Resolution (ODR) for consumers, which can be accessed at: http://ec.europa.eu/consumers/odr/.

Can’t find the information you are looking for? CONTACT US or .