Our commitment to you is to address any queries and resolve and problems you may encounter when using our website. We currently achieve a platinum level of customer service of 95% resolution. If your enquiry needs to be escalated to an expert, you enquiry may take longer.

Your comments and concerns are important to us.

Please refer to our frequently asked questions section for general information about Aveda, our products and our services.

We'll guide you

Find an Aveda store, salon and spa near you here or call 0800 054 2979.

Please read through the different phone numbers below to identify which will address your query most accurately.

Consumer Care Centre - 0800 074 6905

9am - 5pm Monday to Thursday, 9am - 3.30pm Friday, excluding public holidays.
For queries regarding a store, or product purchased in store.

Online Customer Services - 0800 054 2979

9am - 8pm Monday to Thursday, 9am - 6.30pm Friday, excluding public holidays.
9am - 5pm Saturdays.
10am - 4pm Sundays.
For queries regarding www.aveda.co.uk and any other online purchases.

Pure Privilege Enquiries - 0800 328 5924

Head Office - 0870 034 6700

8.30am - 6pm Monday to Thursday, 8.30am - 4.30pm Friday, excluding public holidays.
For queries regarding PR or Marketing or any other Head Office departments.