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Can We Help You?

Our commitment to you is to address any queries and resolve and problems you may encounter when using our website. We currently achieve a platinum level of customer service of 95% resolution. If your enquiry needs to be escalated to an expert, you enquiry may take longer.

Your comments and concerns are important to us.

Please refer to our frequently asked questions section for general information about Aveda, our products and our services.

We'll guide you


Find an Aveda store, salon and spa near you here or call 0800 054 2979.

Please read through the different phone numbers below to identify which will address your query most accurately.

Consumer Care Centre - 0800 074 6905

Monday, Tuesday, Thursday and Friday 9am-5pm, and 9.30-5pm Wednesday, excluding public holidays
For queries regarding a store, or product purchased in store.

Online Customer Services - 0800 054 2979

Monday - Friday 9am-8pm, Saturday 9am-5pm, Sunday 10am-4pm, excluding public holidays.
For queries regarding www.aveda.co.uk and any other online purchases.

Pure Privilege Enquiries - 0800 328 5924

Head Office - 0870 034 6700

8.30am-6pm Monday to Friday, excluding public holidays.
For queries regarding PR or Marketing or any other Head Office departments.

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