Contact Us

Can We Help You?

Our commitment to you is to address any queries and resolve and problems you may encounter when using our website. We currently achieve a platinum level of customer service of 95% resolution. If your enquiry needs to be escalated to an expert, you enquiry may take longer.

Your comments and concerns are important to us.

Please refer to our frequently asked questions section for general information about Aveda, our products and our services.

We'll guide you

Find an Aveda store, salon and spa near you here or call 0800 054 2979.

Please read through the different phone numbers below to identify which will address your query most accurately.

Consumer Care Centre - 0808 281 0223

Monday, Tuesday, Thursday - 9am - 5pm, Wednesday 9.30am - 5pm & Friday 9am - 4.30. Closed weekends and Bank Holidays
For queries regarding a store, or product purchased in store.

Online Customer Services - 0800 054 2979

Monday - Thursday 9am - 8pm, Friday 9am - 6.30pm, Saturday 9am - 5pm and Sunday 10am - 4pm. Excluding Bank Holidays.
For queries regarding and any other online purchases.

Pure Privilege Enquiries - 0800 328 5924

Head Office - 0370 034 6700

Monday - Thursday 8.30am - 6pm, Friday 8.30am - 4.30pm. Closed weekends and Bank Holidays.
For queries regarding PR or Marketing or any other Head Office departments.

Gift Card Enquiries - 08081 782060

Monday - Friday 9am - 5pm. Closed weekends and Bank Holidays.
For queries regarding Gift Cards.

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