- Call: 0800-054-2979
- Email 24/7
- Live Chat
Our commitment to you is to address any queries and resolve and problems you may encounter when using our website. We currently achieve a platinum level of customer service of 95% resolution. If your enquiry needs to be escalated to an expert, you enquiry may take longer.
Your comments and concerns are important to us.
Please refer to our frequently asked questions section for general information about Aveda, our products and our services.
Find an Aveda store, salon and spa near you here or call 0800 054 2979.
Please read through the different phone numbers below to identify which will address your query most accurately.
9am to 5pm Monday, Tuesday, Thursday and Friday.
9.30am to 5pm on Wednesday.
For queries regarding a store, or product purchased in store.
9am to 8pm Monday to Friday.
9am to 5pm on Saturday.
10am to 4pm on Sunday.
For queries regarding www.aveda.co.uk and any other online purchases.
8.30am - 6pm Monday to Thursday, 8.30am - 4.30pm Friday, excluding public holidays.
For queries regarding PR or Marketing or any other Head Office departments.
Christmas Eve 9am - 4.30pm
Christmas Day CLOSED
Boxing Day CLOSED
New Year's Eve 9am - 4.30pm
New Year's Day CLOSED