Customer Service / Frequently Asked Questions
faq  
How do you pronounce the word Aveda?

The correct pronunciation of Aveda is "a-váy-duh".

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Do you perform testing on animals?

No. All Aveda products are people-tested.

We use state-of-the-art testing methods to ensure the safety and efficacy of our products. All of our ingredients and formulations are tested in vitro and on human volunteers. We do not test our products on animals, nor do we ask others to conduct animal testing on our behalf.

The Estée Lauder Companies Inc. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.

We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.

Estée Lauder fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.

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What is your Mission Statement?

"Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world." - Horst Rechelbacher, founder

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How do I locate an Aveda store, salon or spa?

Click here to search for Concept Salons and Spas or Experience Centers in your area.

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Can I buy gift vouchers on the website?

We are not yet able to offer gift vouchers for sale on our website. Why not choose products and have them gift wrapped? Everything we send will be in recycled materials.

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How do I get information on investing in Aveda?

Aveda Corp. is a wholly owned subsidiary of the Estée Lauder Companies Inc., a publicly traded company. The NYSE symbol for Estée Lauder is EL. For financial information and an annual report, please visit Estée Lauder online at www.elcompanies.com.

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How do I get a list of ingredients for Aveda products?

We will be happy to provide ingredient listings for any of our products. Please do not hesitate to contact us with the names of the products you are interested in and we will be happy to assist you.

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Is Aveda part of Estée Lauder?

Yes, The Estée Lauder Companies Inc. purchased Aveda in 1997.

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Does Aveda manufacture a line of products for children?

Our All-Sensitive™ products-which contain no aromas, dyes, or irritants-are perfect for children. They are pediatrician-tested, safe and effective for people aged six months and older. They are allergy- and dermatologist-tested. We do not manufacture a line of products specifically for children.

The All-Sensitive line consists of cleanser, toner, moisturiser and a body formula, which is perfect for baby massage.

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How do I carry Aveda products in my salon/spa?

We partner with salons and spas that share our vision of respect for the Earth, passion for the best creative and technical work, and nurturing, high-touch care. If you'd like to join us, start the process here.

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Whom do I contact regarding corporate giving?

Aveda Corporation focuses our corporate giving program on non-profit organizations working to protect the environment and community-based organizations working with those in need. At this time Aveda is not accepting proposals. Please check back periodically for future funding opportunities.

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I am switching Internet Service Providers. How can I begin receiving special offers at my new e-mail address?

If you are a registered member of aveda.co.uk, you can easily change any of your personal information by signing in, clicking on "My Account" and following the onscreen instructions.

Click here to make changes now.

If you are not yet a registered member, we recommend that you become a member here to maximise your online experience. Sign up for our free e-mail newsletter for access to free delivery offers and other promotions, previews of the newest products and the latest looks, and private invitations to special events in your area. In addition, all registered members can take advantage of a streamlined checkout process, including features that allow you to re-order from past purchases, review your order history and save a list of the addresses you deliver to most often.

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My Internet Service Provider filters unwanted e-mail and spam. Could these filters block e-mail that I wish to receive?

Yes, they may. Spam filters can restrict wanted e-mail as well as unwanted e-mail. If you believe this is happening, please consult the help section of your e-mail program or contact your ISP directly to see how to relax or remove the settings that filter or block e-mail. Many e-mail programs allow you to designate messages from aveda.co.uk as legitimate e-mail, ensuring that all future correspondence regarding your aveda.com order will be accepted. If you have further questions, please contact us at 0800 054 2979

Some helpful tips:

If you use AOL
1. Open the e-mail message.
2. Click "Add to Address" icon.
3. The name and e-mail address from e-mail are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct.
4. Click "Save."

If you use Yahoo
1. Open the e-mail message
2. Click the "Add to Address Book" link on the far right.
3. The address will be automatically entered into your Yahoo! Address Book.

If you use Hotmail
1. Open the e-mail message.
2. Click "Save Address(es)" at the top of the message header.

If you use MSN
1. Open the e-mail message.
2. Click "Save Addresses" on the right.
3. Select the check box next to the address you want to save. You can also make changes to the contact information.
4. Click "Save."

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What is Aveda doing about REACH, the new EU chemicals regulation?

Click here to learn more about REACH for Consumer, Web Site, and Media Responses.

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