Customer Service / Shopping Online

shopping online

How to shop online

Welcome to Aveda Online. Shopping is easy, convenient and secure.

Step one:
Find the product you wish to purchase.

Step two:
Click on "Add to Bag" to place the product in your shopping bag.

Step three:
Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the quantity of any products you wish to purchase, up to a maximum of 4 of any single item. Read more information on our Maximum Purchase Policy.

After your order has been submitted, a "Thank You" page will be displayed and your order number will be provided. An email confirming receipt of your order will arrive shortly after your order has been submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by email or call 0800 054 2979 for assistance. For fastest service, please have your order number available.

Using the shopping bag
Click on "Shopping Bag" on the upper right side of the screen to display a list of items you selected to purchase, the selected quantities of each item, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.

Removing items from your shopping bag
If you wish to delete an item from your Shopping Bag, simply go to "Shopping Bag" and select the "Remove" button. The item will be removed from your shopping bag.
Item availability

We are pleased to be able to offer 95% availability from Aveda's basic product range. This excludes online exclusives and promotional offers.

Temporarily out of stock
If an item selected is temporarily out of stock, you can click 'email me' to be alerted when the item comes back in stock. Your email address will not be used for any other purpose. Occasionally a product will be completely out of stock, in which case we advise customers to visit one of our Aveda salons or spas. Find Stores.

Please note: The actual delivery date of your order depends on the delivery option you select.
Maximum purchase policy

We regret that we must limit orders to no more than four (4) units of any item with a maximum purchase of £500 per customer.
Offer codes

Steps for redeeming an offer code:

1. Enter your offer code (codes are case sensitive) on the "Billing" page
2. Offer codes are case sensitive and should be entered exactly as they appear.

When an offer code is accepted, the offer will be displayed in the "Order review".
Gift wrap service

If you wish to have your Aveda Online order gift-wrapped, simply click on the "Gift-Wrap" option during "Checkout" and follow the simple instructions. The gift-wrap charge will be added when you return to "Checkout".

Please note: Multiple items within a gift order will be presented as one gift package.
Tax information

All prices indicated for products available via the Site are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges.

The total cost of your order is the price of the products ordered and delivery charges as set out in the delivery section of the Site.
Payment options

Credit / Debit cards accepted:

• American Express
• JCB
• Maestro/Switch
• Mastercard
• Visa
• Visa Debit
• Visa Electron
• Pay Pal

We're sorry, we do not accept:

• Cheques
• Postal Orders

We're sorry, but at this time aveda.co.uk does not offer gift certificates.

Important information:
For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Security online

Aveda are committed to making your internet shopping a positive experience. We assure you that any transactions that you make and any personal information you give us are secure. To ensure your security we encrypt all your details so they cannot be read by any unauthorised parties. We will not provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Aveda is also an ISIS accredited retailer and www.aveda.co.uk is verified as an ISIS compliant website. To find out more please go to www.imrg.org/isis
Selecting colour online

This site is best viewed with Netscape or Internet Explorer 5.0 or higher and a minimum monitor resolution of 800 x 600. Please note that monitors display colours differently based upon their settings.

Please feel free to email us with questions about specific colours, and we'll be happy to provide you with any additional description that is available.
International shoppers

We're sorry, but we are currently unable to accept orders that are billed or delivered to destinations outside of the United Kingdom. We apologise for any inconvenience.