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Customer Services - Shopping Online
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HOW TO SHOP ONLINE

Welcome to Aveda Online. Shopping is easy, convenient and secure.

Step one:
Find the product you wish to purchase.

Step two:
Click on "Add to Bag" to place the product in your shopping bag.

Step three:
Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the quantity of any products you wish to purchase, up to a maximum of 4 of any single item. Read more information on our Maximum Purchase Policy.

After your order has been submitted, a "Thank You" page will be displayed and
your order number will be provided. An email confirming receipt of your order
will arrive shortly after your order has been submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by email or call 0870 034 2979 for assistance. For fastest service, please have your order number available.

USING THE SHOPPING BAG
Click on "Shopping Bag" on the upper right side of the screen to display a list of items you selected to purchase, the selected quantities of each item, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.

REMOVING ITEMS FROM YOUR SHOPPING BAG
If you wish to delete an item from your Shopping Bag, simply go to "Shopping Bag" and select the "Remove" button. The item will be removed from your shopping bag.

SELECTING COLOUR ONLINE
This site is best viewed with Netscape or Internet Explorer 5.0 or higher and a minimum monitor resolution of 800 x 600. Please note that monitors display colours differently based upon their settings.

Please feel free to email us with questions about specific colours, and we'll be happy to provide you with any additional description that is available.

SECURITY ONLINE
At Aveda Online UK, we understand how important security is to you. When you order online at aveda.co.uk, we use Secure Socket Layer (SSL) encryption technology.

In order for encryption to take place, your browser must have the SSL protocol. The following browsers that have this software are:
- Netscape 2.0 or higher
- Microsoft Internet Explorer 2.0 or higher
- America Online for Windows 3.0 or higher
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