ITEMS
DELIVERY RULES AND RESTRICTIONS
- We will deliver the goods in accordance with the delivery option selected by you during the order process.
- UK mainland orders received by 12 noon, Monday to Friday, will be dispatched on a day of your choice, excluding weekends and public holidays.
- Delivery to Northern Ireland, Scottish Highlands, Islands, Aberdeen and other rural areas will be within 2 working days of your selected named day.
- Orders are processed and delivered on working days only (Monday to Friday, excluding bank holidays).
- Orders may be delivered in one or more delivery.
Aveda does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods. Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to:
a) exercise your right of cancellation; and
b) address any intended cancellation or complaints to the correct place of business.
All orders require a signature upon delivery. If you are not there to sign for your order, our delivery company will leave a telephone number for you to call to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order ?hidden' at the address.
We're sorry aveda.co.uk only delivers orders to UK addresses (excluding the Channel Islands).
OUR COURIER
Yodel is a premium delivery service that offers flexibility to you. On average around 50% of households are empty between 10am and 4pm, therefore we have local couriers that operate between 7.30am and 9pm to provide re-deliveries at a more convenient time. Simply call the phone number on the 'Failed Delivery Card' to arrange a time of delivery that suits you. Please contact us on 0870 034 2979 if you have any problems with arranging re-delivery. Alternatively Yodel will also deliver to a neighbour if you are not at home.
DELIVERY OPTIONS
UK delivery options (orders placed Monday to Friday excluding Bank Holidays)
Across the delivery options available on our website, we currently reach an average rate of 98% success.
Option one- Standard Delivery
| Delivery in 2 to 5 working days |
| Mainland UK only. |
Option two- Named day delivery
Delivery on a day of your choice, excluding weekends and public holidays. Mainland UK only. Named dates subject to availability.
£ 4.95
Option three- Next day delivery
Delivery the following working day.
Orders must be placed by 12 noon.
£ 6.50
Option four- Next day delivery AM
Delivery by 12 noon the following working day.
Orders must be placed by 12 noon.
£ 8.00
Option five- Saturday AM delivery
Delivery Saturday by 12 noon.
Orders must be placed by 12 noon on a ?working Friday? to guarantee Saturday AM delivery.
If the order is placed after 12 noon, it will be delivered the following Saturday.
£ 10.50
INTERNATIONAL SHOPPERS
We're sorry, but we are currently unable to accept orders that are billed or delivered to destinations outside of the United Kingdom. We apologise for any inconvenience.
